Like most other airlines, Southwest gives its flight attendants discretion in determining what constitutes a "safe and comfortable" flight, McInnis said. In addition, they give attendants leeway in figuring out how to "resolve" situations.
Other airlines have similar rules. United Airlines spokeswoman Sarah Massier said the airline has three pages of what they call "right-of-refusal" reasons. "But no," she said. "We don't have a policy on crying children." Yes, she's mortified, but Root admits to learning a lesson herself. When she rebooked her flight home Tuesday, she chose a 5 p.m. departure and fed Adam well before takeoff. How did he do?
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